The intricacies of interpersonal communication and its organisational significance
THE CONCEPT OF INTERPERSONAL COMMUNICATION:
communication may be regarded as a study of language, social cognition, and
behavioural psychology, but before the 1960s, very little was explored about
this integral communication field. Today, it is an extensive area of study,
research, and experimentation as the world now recognises it as a pillar and a
point of contact between individual and group psychology.
THE JOURNEY TOWARDS ACKNOWLEDGEMENT
communication saw its rise during an era when the wider PR and communication
industry was experiencing significant achievements heralded by the increasing
influence of technology on the field and the impact of the Fourth Industrial
Revolution. This encouraged communication professionals to consistently adapt
to changing trends, effectively evolving their field into a highly complex
network that continuously surpasses its verticals.
WHERE DOES THE CONCEPT RATE IN TODAY’S
suggest that out of 16,400 online courses available on educational platforms, four
of the top 20 most popular courses host communication skills training, while
three others cater to related skills, including remote-work foundations and learning
It comes as no surprise, then, that effective communication
has been cited in more than 2.3 million job openings, far outpacing the next
most-sought-after soft skill of leadership.
makes it clear that not only is the art of interpersonal communication highly
relevant, it is an integral factor that companies seek when hiring those who
understand this art better and can use it in their day-to-day operations for
more effective and lasting results.
today’s world, this narrative opened new possibilities and opportunities thereby
changing the standpoint from which this particular skill has been understood over
previous years. Traditionally, you might think of it as communication that
occurs between two people or a group of people in-person, but the contemporary
world is a different stage; we are global beings working for organisations
across different time zones for shared common goals.
THE NEED OF THE HOUR:
implemented have provided businesses and workers new ways of effective remote communication,
goal-oriented planning, and improved organisational skills. Additionally, it
and sharing of information while retaining the comforting and familiar
experience of in-person communication and social interaction. Audiovisual tools,
for example, have offered a collaborative platform for people to engage, creating
sophisticated methods for co-workers to stay connected regardless of their
geographical location. New mixed-reality technologies and interactive digital
rooms also took the idea of remote socialisation to the next level by
recreating a corporate, office environment in a virtual setting. This in turn
allowed teams to interact with individuals beyond intranet, via digital
platforms, granting them the opportunity to collaborate in real-time.
aside, this gave rise to problems of a distinct nature. After the online world
became more apparent, evident, and important than the physical one, a growing
number of people were struggling with screen fatigue and burnout as a result of
remote work, and therefore, putting their health on the line. So, we did what we
as humans do best: we identified solutions. Companies across industries started
weighing health and wellness on a different scale all together, and today, new wellness
solutions are assisting both individuals and businesses in staying on track and
the current context, the journey of interpersonal communication has changed. You
have a ready-made recipe for conflict when considering the generational factor,
audience preferences, as well as the complexities of work nature, and the
organisational structure. This is where interpersonal communication skills come
to the rescue.
of an organisation are aligned and well-equipped with the necessary skills and
talents to communicate effectively with those around them, the challenge is all
but eradicated. In an organisation, it is important that top-level management is
conscious of the importance of strong interpersonal communication skills and are
willing to invest in them by encouraging its people to learn and polish their
abilities to communicate effectively.
A thorough understanding of interpersonal communication processes offers insight
into the complexities of togetherness and reflects an important behavioural
aspect for both employers and researches in the field. Interpersonal
communication is dynamic, challenging, closely-knit into human psychology, and transitory
due to the uncertainties that govern the times we live in.
we have AI-powered tools that are assisting individuals in becoming more
empathetic and engaged in their communication with deeper meaningful messages.
Concepts like emotional quotients, social orchestration, and mirror worlds have
become foundational in today’s world and are important to understand the role
and importance of interpersonal commination.
important to recognise that even in formal organisations and office set ups,
work-related relationships are also managed through interpersonal
communication. The onus to weigh the positives and start working towards a
workforce that is strong in interpersonal communication and sound in
intrapersonal communication skills is of imperative need to ensure our progress
and that of our communication skills.
Ahmad Itani – Chairman, PRCA MENA
The need for interpersonal
communication was made more relevant than ever over the past two years during a
time when we collectively deemed it a fundamental tool to uplift the industry
beyond the set norms towards catering to the complex needs of our modern times.
As we regain our standing and
seek normalcy in organisational functioning, it is time that we prioritise these
skills in paving the path forward by implementing its principles and elevating
our industry to greater heights.
Hayley – GM, PRCA MENA
Interpersonal communication in today’s
ecosystem transcends its closed reach to emphasise the formation and
maintenance of relationships as a whole – both personal and professional.
It is driven by the need to reduce
uncertainty, even though, in an act of karmic irony, it is the major factor and
cause for the rise of contemporary uncertainty among scholars, practitioners
and people in general.
The field of interpersonal
communication is thus an important area that we as communications professionals
must address to enhance and further our knowledge of its dynamics and impact.